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News — Published on 03 September 2021 at 15:06

FAQ Covid-19

Here you will find the most important answers to your questions regarding the Covid measures in place.

DO I NEED A COVID CERTIFICATE TO VISIT THE CINEMA?

  • As of 13 September 2021, a COVID certificate will be required to enter the cinema for all spectators age 16 and older. Please present your valid COVID certificate and ID or passport at the cinema entrance. To find out how to get a COVID certificate, visit the FOPH website.
  • As of 20 December 2021 the 2G-COVID certificate is mandatory for all visitors aged 16 and over. Please present your valid 2G-COVID certificate and photo ID at the cinema entrance. To find out how to get a COVID certificate, visit the FOPH website.

 

WHAT IS THE MAXIMUM NUMBER OF PEOPLE ALLOWED IN A CINEMA?

  • As of 13 September 2021, restrictions on the maximum occupancy of a movie theater have been lifted. 

 

DO I HAVE TO WEAR A MASK?

  • Wearing a mask is mandatory for all visitors aged 12 and over for the protection of all other visitors and staff.

 

DO I HAVE TO PROVIDE MY CONTACT DETAILS?

  • As of 13 September 2021, collecting your contact information is no longer required. 

 

OPERATION OF TICKET COUNTERS, BARS/SHOPS  

  • For security reasons and due to current regulations, our ticket offices are closed for cinema ticket sales. Please buy your tickets online. You can buy your snacks and drinks directly at the cinema.
  • Wearing a mask is mandatory for visitors aged 12 and over for the protection of all other visitors and staff. Consumption of snacks and beverages is allowed once you are seated in the auditorium. Please put your mask back on after consumption.

 

VALIDITY OF PATHÉ FRIENDS TICKETS  

  • All Pathé Friends tickets that expired or were valid during the closure of our cinemas were extended for a period of 6 months from the date of reopening of our cinemas (23.04.2021).

VALIDITY OF INVITATIONS/GIFT VOUCHERS  

  • All expiring or valid gift/invitation vouchers during the closure of our cinemas will be extended for a period of 6 months from the date of re-opening of our cinemas (23.04.2021). Please note that you will not be able to exchange them online after the expiry date, you will have to ask one of our staff at the cinema when you visit.

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